Refund & Cancellation Policy

Effective Date: 13 November 2026

Thank you for shopping at DogEase Guide.

We sell digital products such as eBooks, checklists, planners, workbooks, and downloadable dog-care resources.

This policy explains how we handle refund requests, cancellations, duplicate payments, and download problems.

1. Digital Products

Our products are delivered electronically. No physical item is shipped unless the product description specifically states otherwise.

Please review product descriptions, included materials, file formats, and intended use before purchasing.

2. Refund Requests

You may contact us for a refund review in circumstances such as:

Duplicate payment for the same order.
Payment completed but no order or download access received.
A damaged or corrupted file that cannot be accessed after reasonable troubleshooting.
A product materially different from its description.
An incorrect product delivered.
Other circumstances where a refund is required by applicable law.

Requests are reviewed according to the circumstances and applicable consumer protection requirements.

3. Change of Mind

Because digital products may be delivered immediately, we generally do not offer discretionary refunds solely because a customer changes their mind after receiving access.

However, this does not remove any statutory cancellation, withdrawal, or refund rights available under applicable laws.

Where a digital-content withdrawal exception applies, we will rely on it only where all required legal conditions have been satisfied.

4. Download Problems

If you cannot access a purchased product:

Check your order confirmation email.
Check your spam or promotions folder.
Confirm that you are using the correct download link.
Try another browser or device.
Contact our support team if the problem continues.

We will make reasonable efforts to help you access your purchase.

5. Duplicate Payments

If you believe you were charged more than once for the same order, contact us with:

Your order number.
Purchase date.
Payment provider.
Relevant transaction reference.
A brief explanation.

We will investigate and arrange an appropriate correction or refund where justified.

6. How to Request a Refund

Email: support@dogeaseguide.store

Contact Page: https://www.dogeaseguide.store/contact-us

Please include:

Your name.
Purchase email address.
Order number.
Product name.
Payment reference, if relevant.
Reason for your request.

Do not send complete card numbers, passwords, or other sensitive payment credentials.

7. Refund Review and Processing

We aim to acknowledge refund requests promptly and review them fairly.

Approved refunds will generally be processed through the original payment method where possible.

The time required for the funds to appear in your account may depend on the payment provider and financial institution.

Any mandatory statutory refund deadline will take priority over this general process.

8. Cancellations

Because digital products may be delivered immediately, an order may not always be cancellable after access or delivery has begun.

However, we will consider cancellation requests where technically possible and where required by applicable law.

9. Payment Disputes

If you notice an unfamiliar or incorrect charge, contact us so we can investigate.

You also retain the right to raise a dispute with your payment provider under its applicable procedures.

10. Contact Information

Business: Dog Ease Guide

Email: support@dogeaseguide.store

Address: Baralagia, Chaibasa, West Singhbhum, Jharkhand 833204, India.

Grievance Officer: Mahesh Mundri

Grievance Email: support@dogeaseguide.store

Website: https://www.dogeaseguide.store

We appreciate your understanding and want your shopping experience to be fair and helpful.